Refund policy

Our Return & Refund Policy

Because each item at BeeCuz Memories Matter is custom-made just for you, we are unable to accept returns or exchanges on personalized products.

That said, your satisfaction matters deeply to us. If your order arrives damaged, defective, or with an error on our part, please contact us within 7 days of delivery. We’ll make it right—whether that means a replacement or refund.

📸 What qualifies for a refund or replacement:

• Damaged items upon arrival

• Printing errors or incorrect photo placement

• Wrong item or frame color received

🕒 How to request a replacement:
Email us at beecuzmemoriesmatter@gmail.com with:

• Your order number

• A clear photo of the issue

• A brief description of what went wrong

We’ll respond within 1–2 business days to help resolve the issue.